Smart Track alerts & notifications screen

This setting is mandatory. Enter a name for the alert.

This setting is mandatory. Select the type of alert either:

• Accuracy: select if you want to monitor when a call location is of a high enough accuracy, that is within 200 meters, that it could help you physically locate the phone or vehicle. If a live location monitoring event occurs for a call location within the defined minimum accuracy then OSS-ESPA will send an ACCURACY ALERT email.

• Geo-fence: select if you want to monitor when a phone or vehicle enters the defined area. If a live location monitoring event occurs for a phone or vehicle within the defined area then OSS-ESPA will send a GEO FENCE ALERT email.

• Identifier change: select if you want to be notified if any identifier related to your target changed. This includes the subscriber information (IMSI, MSISDN, SUPI-IMSI, GPSI-MSISDN, SUCI, GUTI-5G) and the device information (IMEI, IMEISV, PEI-IMEI, PEI-IMEISV). This type of alert notifies you of pertinent changes related to the target device which may require you to reconfigure other equipment in order to accomplish your mission.

  The subscriber information can change when the target changes the SIM card or any temporary identifier related to the SIM card managed by the operator. The most current IMSI, GUTI or SUCI (5G) number is required if you want to locate the phone with cell tracking equipment.

  The device information is related to the phone model or device in use with the subscriber identifier, and is required to configure the cell tracking equipment with regards to the device's supported technologies and limitations.

• Multi-phone proximity: select if you want to monitor when two or more persons are within a specified distance of each other, within a specified time period. This type of alert is useful for example, if you are monitoring gang meetings. If live location monitoring events occur for the number of persons selected and within the buffer and time period you've specified then OSS-ESPA will send a MULTI-PHONE PROXIMITY ALERT email.

• New phone communication: select if you want to monitor when a phone you have an i-case configured for, has communication with a new phone that they previously had no communication with. This triggers an alert and also adds the new phone details as an associate on the People and devices screen. OSS-ESPA will send a NEW PHONE COMMUNICATION email if this alert is triggered.

• Phone communication: select if you want to monitor when a phone you have an i-case configured for, has communication with any phones that are either entered in the case or are associated with the case. You can select which phone number communications you want an alert triggered for using Select case phones and Select associated phones. OSS-ESPA will send a PHONE COMMUNICATION email if this alert is triggered.

• Phone OFF: select if you want to monitor when a phone is switched off. If the latitude and longitude provided by the live location monitoring event is zero which indicates the operator has received no signal from the phone, due to the phone either being switched off or entering an area with no signal coverage, then OSS-ESPA will send a PHONE OFF ALERT email.

• Phone ON: select if you want to monitor when a phone is switched on. If the latitude and longitude provided by the live location monitoring event was previously zero but it has now provided a value then this indicates the operator has received a signal from the phone, due to the phone either being switched on or entering an area with signal coverage, then OSS-ESPA will send a PHONE ON ALERT email.

• Reverse geo-fence: select if you want to monitor when a phone or vehicle leaves the defined area. If a live location monitoring event occurs for a phone or vehicle outside the defined area then OSS-ESPA will send either a REVERSE GEO FENCE ALERT email.

• Location change: select if you want to monitor when a device has moved by a distance you specify. This alert uses GPS ping and PRTT data.

• No new data: select if you want to configure a notification to be sent when no new GPS ping or PRTT data is received within a defined period of time.

If the details of a phone or vehicle require editing then click to open the Edit person screen. The phone or vehicle you selected is displayed and you can edit the details as required.

This setting is displayed for all alert types other than the accuracy alert where it is mandatory. Select if you want the minimum accuracy to be validated before OSS-ESPA sends an email.

Enter the call location's minimum accuracy. This is mandatory for the accuracy alert but optional for the geo-fence, reverse geo-fence and multi-phone proximity alerts. The live location monitoring events provide both the latitude and longitude of the GPS ping along with an accuracy. If the accuracy of all the GPS pings are not within the value you enter here then OSS-ESPA will not send an email. For further information refer to How to view live location monitoring events on the ESPA analysis center screen.

Enter the distance you want used for your alert. This distance means different things depending on your alert type. For:

• Geo-fence: this setting defines the radius from the selected locations that the phone or vehicle must be within before a geo-fence email is sent. Note, if the selected location has a distance set using its own buffer on the Add/Edit location screen, then that is the distance used and not the one specified by this setting.

• Reverse geo-fence: this setting defines the radius from the selected locations that the phone or vehicle must be outside before a reverse geo-fence email is sent. Note, if the selected location has a distance set using its own buffer on the Add/Edit location screen, then that is the distance used and not the one specified by this setting.

• Multi-phone proximity: this setting defines the distance between multiple phone users or vehicles before a multi-phone proximity email is sent.

This setting is only displayed if Alert type is set to Location change. Select the minimum distance the device must travel before a location change notification is sent.

This setting is only displayed if Alert type is set to Multi-phone proximity. Select the minimum number of phones or vehicles required to be within the selected distance and time period before a multi-phone proximity notification is sent.

This setting is only displayed if Alert type is set to Multi-phone proximity. Select the time period in which the selected number of phones or vehicles must be within the selected distance before a multi-phone proximity notification is sent.

This setting is only displayed if Alert type is set to No new data. Enter the number of hours where no data is received before the first notification is sent.

This setting is only displayed if Alert type is set to No new data. Enter the number of hours where no data is received before another notification is sent.

This setting is only displayed if Alert type is set to No new data. If you prefer not to have notifications for this alert sent during a specific time, for example overnight, enter the time range here.

Select to enable the alert. This means that when live location monitoring data is imported it is checked against the criteria set in the alert.

Select to add the case locations into the map alert which is viewed on the External Locations screen. The location icon automatically appears on the map and the location buffer can also be displayed using the check-box on the Ping locations tab.

Select to add the surrounding towers into the map alert which is viewed on the External Locations screen. The towers within a 5 mile radius of the alert automatically appear on the map as red circles.

Select if you want to receive live location monitoring event notifications. For information on notifications refer to Smart Track notifications.

If you prefer not to have Smart Track notifications sent by default then select Smart Track alert notifications not sent by default on the Smart Track settings screen.

Select if you want to include historical GPS pings with the previous location.

Select if you only want email notifications sent if the location has changed within your defined number of hours. The alerts will continue to be generated but this prevents you receiving to many frequent email notifications.

Select if you want to receive all live location monitoring events even when no alert is triggered. Email messages indicating that no alert has been triggered are titled "OSS-ESPA location monitoring standard alert". For information on notifications refer to Smart Track notifications.

This allows you to adjust the date, set by default by your system administrator, that the Smart Track notifications and reports are available on the External Locations screen.

This setting is only displayed if Alert type is set to Geo-fence or Reverse geo-fence. Select if you only want to receive one notification that the alert has been triggered and you do not want the notification repeated if the alert status does not change. For example, if a geo-fence alert is triggered you will only receive one notification that the person is in the area, whilst the person is in the area no additional notifications are sent but if the person leaves the area and then returns a second notification is then sent.

This table is not displayed if Alert type is set to Identifier change or Phone communication. Select which phones and vehicles you want used in the alert. Note, the only phones or vehicles that are displayed are those which have Enable location monitoring (Smart Track) selected on the Phone Numbers tab of the People and devices screen.

Click if the phone requires editing. The People and devices screen opens. The phone you selected is displayed and you can edit the details as required.

This table is only displayed if Alert type is set to Accuracy, Geo-fence, Location change, or Reverse geo-fence. Select which social media account you want used in the alert. Note, the only accounts that are displayed are those which have Enable location monitoring (Smart Track) selected on the Accounts tab of the People and devices screen.

This table is only displayed if Alert type is set to Accuracy, Geo-fence, Reverse geo-fence, Multi-phone proximity, Identifier change, Location change, New phone communication or Phone communication. Select which i-cases you want used in the alert.

Click if the i-case requires editing. The People and devices screen opens. The i-case you selected is displayed and you can edit the details as required.

This table is only displayed if Alert type is set to Geo-fence or Reverse geo-fence. Select which target locations you want included in your alert. The target locations listed are those you entered on the Locations of interest screen (Case management). The target location also includes the buffer area around the latitude/longitude. If a selected target location has a distance set using its own Location buffer, then that is the distance used, however if it has none set then the Location buffer on this screen is used.

This table is only displayed if your OSS-ESPA account has global location's with Smart Track alerts set. When a geo-fence or reverse geo-fence Smart Track is set on a global location then all cases by default have the alert added to the case.

Click if the location requires editing. The Edit location screen opens. The location you selected is displayed and you can edit the details as required.

Click to create an additional location for the case. The Add location screen opens. Once you save your new location you are returned to this screen.

This setting is only displayed if Alert type is set to Phone communication. Select which of the phones that are configured in the case you want included in your alert.

This setting is only displayed if Alert type is set to Phone communication. You can either select:

• to receive an alert when there is any communication of the type you specify, either SMS, voice or both.

• which of the phones that are associated with the case phones you want included in your alert.

Click to configure who the live location monitoring notifications are sent to, the methods by which they are sent, and the time period and message used for phone notifications. For further information refer to Edit Smart Track notifications screen.